If your email account was working fine, then suddenly stops, it could be a number of issues. Firstly, if you receive an "Undeliverable" message notification the server may be busy or offline temporarily. Simply wait a few minutes and try again.

If you've setup an existing email account on a new computer, make sure you have imported all the information in correctly. Check that your username, password and mail servers are all accurate.

If you've changed ISP's (internet service providers) then the chances are you will also need to update your outgoing mail server, as it will be set to your old provider. Go to 'Tools' 'Account settings' and click on the email account, you will be able to edit details.

Incoming mail server should be mail.yourdomainname.com.au
Outgoing mail server should be your current ISP mail server.

Click here for a list of all Australian providers and their mail servers

Another cause of the problem may be your security software. Sometimes an anti-virus update or changing the firewall configuration can block email traffic. To see if this is causing the problem, turn of your antivirus and/or firewall and then try your emails. If they work, then your security software is causing the problem. Adjusting settings on these should fix this.

Occasionally your email may not work because maintenance is being performed on our hosting servers or their is a temporary problem. If this is the case, we will have technicians working on it immediately until the issue is resolved. These problems are rare and are usually fixed within the hour...sometimes just a few minutes!

If you can receive emails but not send, the issue is related to the outgoing mail server. If you've just switched providers, you will need to update the outgoing server to the new ISP, see above link for list.

If you've recently installed a new program or software, it's possible that it's blocking the outgoing port. By default, the outgoing port is 25. If a program is blocking the port, you can use port 587 instead. Go to your account settings, click on 'more' and on the 'advanced' tab change the port from 25 to 587.

If you cannot receive emails, it's possible your mailbox is full. Login to your control panel and see if you have reached your quota.

There may also be a mail server connectivity issue, and port 110 (the default incoming port) is not working. Go to your advanced tab under 'more settings' and change this from 110 to 143.

If none of these things resolve the issue feel free to contact us.